YOU'RE SHOPPING IN
These general terms and conditions apply to all purchases via the website Ouribeauty.com, operated by NAC Global, LLC. By placing an order you agree to these conditions. Please read them carefully before making a purchase.
1. Identity of the company
NAC Global LLC
131 Continental Dr, Suite 305
Newark, DE 19713 US
E-mail address: support@ouribeauty.com
Website: Ouribeauty.com
NAC Global LLC is the seller of record for all purchases made through this website.
2. Applicability
These general terms and conditions apply to every offer of NAC Global LLC and to every agreement concluded via Ouribeauty.com between NAC Global LLC and the consumer.
3. Offer
All offers are without obligation unless explicitly stated otherwise.
NAC Global LLC is not bound by obvious errors or mistakes.
4. The agreement
The agreement is concluded at the time of acceptance of the offer and successful completion of payment.
5. Prices and payments
Prices are displayed in the selected currency (USD or GBP).
Where applicable, taxes are included in the displayed price or calculated at checkout in accordance with local laws.
Payment takes place through the secure payment methods offered.
Price changes do not affect previously placed orders.
6. Shipping costs and delivery
Shipping times, costs, and delivery details are outlined in our Shipping Policy.
Delivery times are estimates and may vary due to circumstances beyond our control.
7. Processing time
Orders are typically processed within 24–72 business hours.
8. Right of withdrawal
We offer a 14-day return period from the date of delivery.
For customers in the United Kingdom, statutory cancellation rights apply in accordance with applicable law.
9. Exceptions to right of withdrawal
Products with a hygiene seal cannot be returned once the seal has been broken, except where defective or faulty.
10. Return procedure and costs
Return requests must be submitted within 14 days of receipt via support@ouribeauty.com stating the order number and relevant details.
Returns must be approved before being sent back.
Return shipping costs are the responsibility of the consumer unless otherwise agreed.
11. No exchange
Exchange is not possible.
Products can be returned according to the return procedure and a new order can be placed.
12. Free gifts with purchase
If your order contains a free gift, this gift must also be returned.
If the gift is not returned, we reserve the right to deduct its value from the refund amount.
13. Complaints and warranty
Complaints can be submitted by e-mail via support@ouribeauty.com and will be handled as soon as possible.
Products are covered by applicable consumer protection laws. Damage due to incorrect use is not included.
14. Personal data
We process personal data in accordance with our Privacy Policy available on our website.
15. Applicable law
These terms and conditions are governed by the laws of the State of Delaware, United States. Consumers retain any mandatory rights provided under the laws of their country of residence.